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07 Insights

Things worth writing down.

Notes from the work: what we keep finding, what we would do differently, and the advice we give before anyone signs anything.

Operations

6 min

The spreadsheet ceiling, and how to tell you have hit it

Every growing operation runs on a spreadsheet until the day it cannot. Here are the four signals that the day has arrived — and what to do that is not an expensive rewrite.

Data

7 min

What a data audit actually finds

Two departments reporting different revenue for the same month is not a software problem. It is a definitions problem, and it is more common than anyone admits.

Strategy

8 min

Build or buy: an honest framework

A development firm telling you when not to commission custom software. The answer turns on one question most vendors avoid asking.

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